Dispatcher_Job_Description
Dispatcher － Last Mile Delivery
We are seeking a highly organized and proactive Dispatcher to manage daily delivery operations for oversized and large-item last mile deliveries in the US region. This is a growth-focused role with a clear path from day-to-day coordination to regional operational leadership. The ideal candidate will excel at routing, communication, performance tracking, and team management.
Key Responsibilities
• Create, assign, and optimize delivery tasks in applying routing logic and manual overrides when necessary.
• Coordinate daily hand-off between warehouse, pickup, and delivery teams.
• Monitor live routes, handle delivery exceptions, and maintain real-time communication with drivers.
• Collaborate with warehouse staff on inbound A-scan, outbound loading, and package sorting accuracy.
• Manage driver schedules, conduct feedback sessions, and ensure compliance with safety protocols.
• Review route efficiency and optimize daily assignments to improve operational performance.
• Coach drivers on app usage, Proof of Delivery (POD) requirements, and exception handling procedures.
• Coordinate coverage for driver absences and high-volume weeks.
• Identify and implement operational process improvements to boost efficiency and reduce cost.
• Oversee incident response for lost/damaged items and customer escalations.
• Partner with HQ on KPI dashboards, zone planning, and expansion opportunities.
• Hire, train, and mentor new dispatchers and coordinators.
Qualifications
• 2+ years in dispatching, transportation, or logistics coordination (last mile delivery experience preferred).
• Strong understanding of routing software
• Excellent communication skills for working with drivers, warehouse staff, and management.
• Ability to analyze data and act on performance metrics.
• Strong problem-solving skills under time pressure.
• Experience in oversized or large-item delivery operations preferred.
• Team leadership or driver management background preferred.
• Bilingual (English/Spanish) a plus.
Performance Metrics
• On-time delivery and pickup rates.
• Failed delivery rate.
• Cost per stop and per route.
• Efficiency improvements against baseline benchmarks.
• Driver satisfaction and SOP compliance rates.

调度员职位描述
调度员 － 最后一英里配送
我们正在寻找一位组织性强、积极主动的调度员，负责管理美国地区超大件和大件物品最后一英里配送的日常配送业务。这是一个以发展为导向的职位，拥有从日常协调到区域运营领导的清晰发展路径。理想的候选人应精通路线规划、沟通、绩效跟踪和团队管理。
关键职责
• 创建、分配和优化配送任务，并在必要时应用路线规划逻辑和手动覆盖。
• 协调仓库、提货和配送团队之间的日常交接。
• 监控实时路线，处理配送异常情况，并与司机保持实时沟通。
• 与仓库员工合作，确保入库A扫描、出库装载和包裹分拣的准确性。
• 管理司机日程安排，进行反馈会议，并确保遵守安全规程。
• 审查路线效率并优化日常任务分配，以提高运营绩效。
• 指导司机使用应用程序、交付证明 (POD) 要求以及异常处理程序。
• 协调司机缺勤和高峰时段的接班工作。
• 确定并实施运营流程改进，以提高效率并降低成本。
• 监督丢失/损坏物品和客户升级事件的响应。
• 与总部合作，共同开发 KPI 仪表盘、区域规划和业务拓展机会。
• 招聘、培训和指导新的调度员和协调员。
任职资格
• 2 年以上调度、运输或物流协调经验（最后一英里交付经验优先）。
• 精通路线规划软件
• 具备与司机、仓库员工和管理层沟通的出色能力。
• 能够分析数据并根据绩效指标采取行动。
• 能够在时间压力下高效解决问题。
• 具有超大件或大型物品交付经验者优先。
• 具有团队领导或司机管理背景者优先。
• 会双语（英语/西班牙语）者优先。
绩效指标
• 准时送达和提货率。
• 送达失败率。
• 每站和每条路线的成本。
• 相对于基准的效率改进。
• 司机满意度和标准操作程序 (SOP) 遵守率。