Petpals Group Inc. 是一家充满活力的宠物配饰公司，拥有十年为宠物主人提供高品质产品的经验。我们致力于通过创新可靠的配饰提升宠物及其主人的生活品质。
公司招聘全职文员/助理, 需精通普通话和英语（口头和书面)。办公地点设在Ontario. 我们为员工提供稳定的工作和一系列的培训计划。

应聘者需至少拥有大学学历。有1至2年以上文员工作经验者优先, 熟练办公软件（Microsoft，电子邮件等），可以迅速而专业的处理客户的需求。

Responsibilities
Respond promptly to customer inquiries via phone and email.
Provide accurate information regarding products and services.
Assist customers with order processing and issue resolution.
Maintain detailed records of customer interactions and transactions.
Utilize data entry skills to update customer information in our systems.
Demonstrate effective communication skills to enhance customer experience.
Conduct outbound calls as needed to follow up on customer feedback.
Requirements
Proven experience in customer service role.
Strong data entry skills with attention to detail.
Bilingual abilities are a plus but not required.
Excellent communication skills, both verbal and written.
Familiarity with phone etiquette and professional communication standards.