文景假期因业务发展，现诚征全职客服代表

工作内容：接听电话、处理邮件，帮助客人预定旅游产品及follow up。

要求：中西双语（中文&西班牙语）；做事有头有尾，有条理，注重细节；能熟练操作办公软件；有旅行社或客服经验者优先。

***欢迎留学生，能力优秀者可协助办理OPT/H1B。

*$18- $25 Per Hour
*Health insurance benefits program
*Paid Time Off and Paid Holidays

Job Title
Customer Service Representative

Job Description
China Travel CA specializing in Asia and beyond. Since 2002, we have been committed to bringing the best of scenery of the world to customers’ doorsteps. We are passionate travelers, enthusiastic about showing the world and present the most authentic travel experiences for our customers.
You'll be the travel expert providing information of our tour products and itineraries to the customers. Afterwards, our Travel Consultants will follow up the booking and assist them to plan all aspects of their client's trips, including flights, accommodation, tours and activities, transfers with the aim of generating business and building a loyal customer base.
Great opportunity to join corporate travel agency with a fast-growing corporate and academic clientele. This is an in-office position.

Duties & Responsibilities:
Pick up the phone calls and answer the customers questions and create rate quotes and bookings as per customer requests.
Good knowledge of History & Geography.
Assist customers with travel related inquiries. Resolve customer requests.
Input customer's order into the computer system.
Perform general clerical duties
Provide courteous and prompt response to the e-mail and phone requests for customers.

Qualifications:
· Travel agent experience is preferred
· Bilingualism (Mandarin/Spanish) is required
· Strong sales skills and commercial awareness
· Ability to interact, communicate and negotiate effectively
· Excellent knowledge of computer reservations systems, GDS systems and e-travelling
· Sound knowledge of domestic and international travel trends
· Degree in Hospitality, Travel, Tourism, Business or relevant field
· Personal travel experience will be considered an advantage

$18- $25 Per Hour
*Health insurance benefits program
*Paid Time Off and Paid Holidays
Job Type: Full-time


有兴趣的朋友请发简历至hr@wenjing.com，非诚勿扰。