Job Title: Quality Associate

Purpose/Primary Function:
The Quality Associate supports product and supplier quality by collecting and reporting data, assisting with supplier and internal team communication, supporting investigations of field and warranty issues, and helping continuous improvement initiatives.

Key Duties and Responsibilities:
• Assist suppliers, design engineering, and fashion teams with quality-related questions and issues.
• Support gathering, interpreting, and sharing information such as:
o Customer quality complaint data collection and reporting.
o Field quality issue tracking and follow-up.
o Customer service feedback process support.
• Help direct quality questions to appropriate supplier resources and assist in root cause investigations.
• Communicate quality information status to appropriate team members.
• Assist in coordinating with suppliers on quality performance, trends, and corrective actions.
• Support the processing of supplier nonconforming materials, including basic failure analysis data collection and report preparation.
• Participate in product evaluations and development reviews under the guidance of senior quality staff.
• Help maintain document control and records.
• Assist in preparing procedures and test instructions as required to support the Quality Management System.

Preferred Skills:
• Associate’s degree in Quality, Engineering, or related field.
• 0－2 years of related experience in quality, manufacturing, or engineering support.
• Fluency in Chinese (spoken and written) and English is required.
• Basic knowledge of quality concepts (data collection, inspection methods, reporting).
• Strong problem-solving skills, attention to detail, interpersonal skills, and ability to meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Performance Objectives:
• Accurately collect, document, and report quality data.
• Support investigations and corrective actions by providing timely, accurate information.
• Maintain organized and accurate quality records.
• Learn and apply company quality processes within the first year.
• Contribute to overall team efforts to reduce quality exceptions and improve product reliability.

Please send your resume to hrdepartment@babytrend.com if you are interested.
This position will be ~$23/hr.