Qualifications
•High School graduate or equivalent
•Bilingual English / Chinese Mandarin
•ABO Certification (Optional)
•Optical dispensing experience
•Strong customer service skills: communicator, listener & team builder
•Knowledge of current store merchandise
•Strong basic math skills•Awareness of current fashion trends
•Selling skills － ability to use & carry an iPAD / tablet•Familiarity with POS, computers & calculators
•Embrace new technology & change



Responsibilities
•Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations
•Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect
•Shows urgency in providing service to customers & satisfying their needs
•Custom fits glasses & precisely places prescription in lenses
•Acts as a leader in optical acumen that provides a voice for associates
•Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements
•Explores the needs & priorities of customers by asking open ended questions
•Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed
•Assists co-workers with difficult or complex areas of product needs & prescriptions
•Utilizes store tools & adheres to Brand Store Commitments
•Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume
•Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools
•Reinforces customers’ final selection
•Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded
•Acts quickly for resolution
•Partners with management as necessary
•Possesses the ability to multi-task, prioritizes & manages time with competing priorities
•Commits to delivery date & time, seeks feedback & asks for referrals
•Strives to achieve exceptional results on Brand KPIs & competencies
•Presents, celebrates & educates at pick up
•Takes pride in store appearance, shows initiative to keep store clean, attractive & organized
•Secures & protects company assets in your control
•Informs management of safety opportunities; demonstrates safe work practices
•Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management
•Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)
•Maintains proper dress code, including name tag & associate tablet