Compensation: $52,000 plus benefits
Location: Arcadia, CA
StarBoard Solution and Shenzhen iBoard Technology Co. are innovators, manufacturers and distributors of leading edge technology in large format interactive touch screens. Our customers include leading school districts, large corporations, OEM customers and resellers of this technology. As a publicly traded corporation with sales in excess of $20,000,000, we are only seeking smart, dedicated and loyal people to join our team.
Our North American operation center is relocating from San Diego to the Los Angeles area and we are looking for a full-time Product Development and Technical Specialist to assist in the testing, implementation, development and support aspects of our business for our customers in the United States and Canada.
The person we are looking for will be the technical lead for a creative team of problem-solvers. You will have an excellent attitude, be helpful, communicate responsibly and completely love our industry and product line. You will enjoy your work and put your full effort forth every day.
Job Description
Provide technical support to customers and salespeople.
Conduct on-line training for customers and staff.
Perform quality control checks on equipment prior to shipping.
Do custom configurations for customers and demo appointments.
Assist in warehouse as needed.
Help to innovate new apps.
Coordinate new ideas and app development with vendors, customers, engineers and developers.
Become the North American expert on all of our products.
Contribute to the company’s product improvement process by identifying problems and recommending design changes.
Desired Skills and Experience
Minimum of one year of direct experience providing product technical support to internal and/or external customers; help desk experience is a plus.
Technical knowledge of personal computers, operating systems (Windows, Android, Mac, and iOS), local area networks including WI-FI connections, and basic system administration.
Serious interest in being or becoming an Android expert.
Excellent problem-solving skills.
Strong written and verbal communication skills.
Bilingual English/Spanish or English/Mandarin is preferred.
Desire and ability to provide outstanding customer service in all client interactions.
Expertise in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel.
Bachelor degree is required, however a combination of equivalent education and experience will be considered.
StarBoard Solution is an Equal Opportunity Employer.
You must be able to safely lift at least 50 pounds and have full physical dexterity to handle extremely large flat screens and monitors.
Please apply with a brief message about why you are the best applicant for this position. Also include your resume and three work-related references.
Occasional company-paid travel is required.
Please email your resume and pay history to Rose@Starboard-Solution.com. No calling, please.
Location: Arcadia, CA
StarBoard Solution and Shenzhen iBoard Technology Co. are innovators, manufacturers and distributors of leading edge technology in large format interactive touch screens. Our customers include leading school districts, large corporations, OEM customers and resellers of this technology. As a publicly traded corporation with sales in excess of $20,000,000, we are only seeking smart, dedicated and loyal people to join our team.
Our North American operation center is relocating from San Diego to the Los Angeles area and we are looking for a full-time Product Development and Technical Specialist to assist in the testing, implementation, development and support aspects of our business for our customers in the United States and Canada.
The person we are looking for will be the technical lead for a creative team of problem-solvers. You will have an excellent attitude, be helpful, communicate responsibly and completely love our industry and product line. You will enjoy your work and put your full effort forth every day.
Job Description
Provide technical support to customers and salespeople.
Conduct on-line training for customers and staff.
Perform quality control checks on equipment prior to shipping.
Do custom configurations for customers and demo appointments.
Assist in warehouse as needed.
Help to innovate new apps.
Coordinate new ideas and app development with vendors, customers, engineers and developers.
Become the North American expert on all of our products.
Contribute to the company’s product improvement process by identifying problems and recommending design changes.
Desired Skills and Experience
Minimum of one year of direct experience providing product technical support to internal and/or external customers; help desk experience is a plus.
Technical knowledge of personal computers, operating systems (Windows, Android, Mac, and iOS), local area networks including WI-FI connections, and basic system administration.
Serious interest in being or becoming an Android expert.
Excellent problem-solving skills.
Strong written and verbal communication skills.
Bilingual English/Spanish or English/Mandarin is preferred.
Desire and ability to provide outstanding customer service in all client interactions.
Expertise in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel.
Bachelor degree is required, however a combination of equivalent education and experience will be considered.
StarBoard Solution is an Equal Opportunity Employer.
You must be able to safely lift at least 50 pounds and have full physical dexterity to handle extremely large flat screens and monitors.
Please apply with a brief message about why you are the best applicant for this position. Also include your resume and three work-related references.
Occasional company-paid travel is required.
Please email your resume and pay history to Rose@Starboard-Solution.com. No calling, please.
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