一份工作地点位于旧金山的IT support specialist，有兴趣的给我回复！
We are seeking an IT Support Specialist for our client Tiktok to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users. As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.

Reporting to Regional Service Desk Lead, typical responsibilities will include:

• Provide top-notch IT support to our local offices as well as our world-wide remote office workers.
• Interface daily with other technical staff, and work on assignments and delivering services to end-users
• Monitor our corporate and development infrastructure and assist in its growth
• Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity.
• Support both Windows and Mac systems in the corporate environment. This includes desktops, laptops, servers and systems.

Additional responsibilities include:
• Guide user to use self-service IT resources, such as ticketing system and knowledge base
• Provide event support, setup AV and live stream equipment
• Perform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X and network services
• Mobile device setup, installation and/or post installation support
• Create IT instructions
• On-call rotation including weekends

Required Skills:
• College Degree in Computer Science, Systems Science, and Computer Engineering or 2 years of relevant discipline.
• Excellent customer service, organizational, prioritization, multitasking and communication.
• Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup.
• Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
• Strong working knowledge of common applications: email (Gmail), GSuite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.)
• Ability to follow written and verbal instructions, willingness to learn new procedures and tasks

Desired Additional Skills:
• Bilingual (Mandarin/English)
• Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)
• Basic scripting cabability (Shell, python, Perl PHP, C , Java)
• Experience setting-up and deploying Audio/Visual equipment