世界上最伟大的职业都和生命有关，
迎接生命的到来，
挽救生命的逝去
然而，有一种也跟生命有关的职业，
常常被我们忽略，
那就是殡葬服务。

福乐纪念公园，
作为业界领先的百年企业，深耕南加州，
拥有六座美丽的纪念公园和近千名敬业员工。
我们的使命是用最真诚的关怀，
帮助无数家庭度过离别的伤痛时刻，
传递温暖与希望。


我们的福利：
* 四个月薪水支付培训
* 丰厚的佣金
* 健全的客户志愿系统
* 红利&旅游奖励
* 弹性的工作时间&地点
* 提供免费的笔记本电脑，手机，和无线印表机
* 配套的401K
退休计划
* 提供健保，牙科及自愿眼科计划
*人寿保险及长期伤残保险计划

如果您是一个
温暖，热心，善良，积极的人，并且：
* 具备中英双语能力
* 善于互动，人际关系佳
* 有加州驾照&车辆
* 有一定销售经验
那您就是我们要找的人，
我们竭诚邀请您加入我们的团队。


福利好，前景好，机会不容错过！


详情请致电：(323) 340-4810
网站： FLSalesCareers.com






点击下方链接申请以下职缺:

预售规划顾问- Arcadia
- https://secure4.saashr.com/ta/6151981.careers?CareersSearch=&lang=en-US
预售规划顾问- City of Industry
- https://secure4.saashr.com/ta/6151981.careers?CareersSearch=&lang=en-US

“Forest Lawn will consider qualified applicants with criminal histories ina manner consistent with the requirements of the Los Angeles Fair ChanceInitiative for Hiring.”福乐纪念公园将会考虑符合条件之具有犯罪历史的申请人以因应 洛杉矶公平机会招聘计划 (LosAngeles Fair Chance Initiative for Hiring) 所要求之规范。



其他职缺:


*【福乐纪念公园诚聘双语客户关系专员（中英文）】*
Bilingual Client Relationship Specialist (Mandarin)

您喜欢与人交流吗？您善于倾听与理解，乐于帮助他人规划未来吗？
福乐纪念公园 (Forest Lawn) Glendale 资讯服务中心现正招聘一名精通普通话与英文的双语客户关系专员，诚邀热心、有同理心的您加入我们的团队。

工作地点： 1712 S. Glendale Ave., Glendale, CA 91205

职务内容：
主动透过电话、电邮、社交媒体等方式与客户沟通，提供生前规划相关资讯
协助客户安排与预约专业谘询，维护并深化客户关系
与团队紧密合作，协助推动销售与服务目标
定期进行客户满意度追踪，提升客户体验，建立长久信任

薪资待遇：
每小时 $30 - $36（依照经验调整）

职务要求：
流利的中文普通话与英文沟通能力
具备至少三年电话客户服务或业务开发经验
熟悉客户管理系统 (CRM)，如有Salesforce经验更佳
愿意配合周末及假日排班，工作时间为上午11点至晚上8点
有爱心与耐心，能同理并关怀客户需求

福乐纪念公园提供完整的福利制度与职业培训，让您能够安心成长。欢迎加入我们这个温暖的大家庭，一起守护每一个家庭的安心与幸福。

立即点击了解更多或线上申请： https://secure4.saashr.com/ta/6151981.careers?CareersSearch=&lang=en-US


诚征：双语纪念碑专员（Bilingual Memorialization Specialist）
Forest Lawn 的纪念碑团队正在招募一位细心、专业并具服务热诚的双语专员。此职位将负责协助家属设计与制作纪念铭牌及专属刻字，确保每一份订单都能准确、用心并如期完成。

地点：6300 Forest Lawn Drive, Los Angeles, CA 90068
薪资范围：每小时 $27－$31

主要职责
-- 与家属沟通，提供设计与文字建议
-- 校对并制作铭牌草稿，确认最终样式
-- 跨部门与供应商协调，追踪制作与交付进度
-- 回覆电话与电子邮件，进行资料输入与文件处理

资格条件
-- 英文 + 中文或英文 + 亚美尼亚文双语能力
-- 高中毕业或同等学历
-- 三年以上客户服务经验
-- 熟悉 Microsoft Office，打字速度至少每分钟 45 字
-- 能独立作业并具团队合作能力
-- 可接受周末与假日轮班，并持有加州驾照

Forest Lawn 福乐纪念公园提供完善且具竞争力的福利，包括医疗、退休计划与员工发展机会。这是一份结合专业与使命感的职涯，能让您在日常工作中真正发挥影响力。

立即申请
详情与投递履历，请至：https://secure4.saashr.com/ta/6151981.careers?CareersSearch=&lang=en-US



Bilingual Client Relationship Specialist (Mandarin)
Location: 1712 S. Glendale Ave., Glendale, CA, 91205, United States
Bas Pay: $30.00 - $36.00 / Hour
Job Category: Call Center
Employee Type: Regular (Non-Exempt)Required
Degree: High school
Manage Others: No
Minimum Experience: 3 Years

Description

Our Information Center in Glendale is searching for a Client Relationship Specialist that is responsible for creating lead opportunities for sales team, support outbound lead development and create meaningful client relationships with client families. This position will also be responsible for setting appointments for client families while educating and influencing/encouraging families to learn about preplanning.

What You'll Be Doing
Conduct outbound calls to educate client families on the value of preplanning. Provide caring and compassionate services to our Forest Lawn client families. Generate new lead opportunities through outbound calling initiatives. Build and maintains a network of sources from which to identify new lead opportunities and business growth. Initiate and maintains relationships with client families to establish and nurture fruitful, long-lasting relationships through outbound voice, email, social media platforms, and direct mail campaigns. Conduct client-family survey follow-ups with existing leads to educate families to build on the client experience journey. Engage potential clients through outbound calling, introduces them to our services, and effectively communicates our preplanning value proposition. Identify product or service needs for client families. Use professional experience to overcome objections and effectively communicate Forest Lawn Pre-planning value propositions. Appointment Setting: Qualifies leads and schedules sales appointments for our Advance Planning Team. Ensure appointments are well-prepared and aligned with clients' requirements.Keep potential clients engaged and informed about our offerings. Prioritize projects and assists in business growth, while hitting monthly/weekly activity goals and quarterly KPIs. Stay informed about industry trends, and legal requirements and remains at the forefront of the funeral industry. Collaborate with Client Engagement Manager and other departments such as Marketing and Advance Planning teams to exchange feedback and insights for achieving individual and team targets. Provide regular feedback to the Client Engagement Manager on outbound progress and engagement and any challenges or opportunities. RequirementsBilingual in Chinese/Mandarin is requiredHigh School diploma or General Education Diploma (GED).Must be able to work weekends and holiday, hours between 11am-8pm.Extensive outbound tele sales and/or lead generation experience, preferably with people-focused industries. Must be comfortable working onsite. (hybrid)Minimum of 3-5 years of outbound calling/ prospecting, with a successful track record of generating leads and setting up sales appointments. Proficient in using CRM software and other sales tools to manage leads. Strong relationship-building skills to engage prospects, nurture leads, and foster long-term partnerships.

Preferred Qualifications
Previous experience with cold calling, advertising, and /or Salesforce.experience with Salesforce CRM software.

Competitive Benefits
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.?
Click here to learn more about our benefit offerings.

Drug Testing Policy
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. ?E-Verify is not used as a tool to pre-screen candidates. ?

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Fair Chance Initiative for Hiring Ordinance
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.?

Apply Here: https://secure4.saashr.com/ta/6151981.careers?CareersSearch=&lang=en-US#


Bilingual Memorialization Specialist
Location6300 Forest Lawn Drive, Los Angeles, CA, 90068, United StatesBase Pay$27.00 - $31.00 / HourJob CategoryFuneral ServicesIndustryCemeteryEmployee TypeRegular (NE) (FT)Required DegreeHigh schoolMinimum Experience3 YearsDescription
Forest Lawn's Memorialization team is seeking a detail-oriented individual with a professional to become a part of this dedicated team. This position is responsible for the design and production of memorial tablets and custom inscriptions for client families. This position works closely with various departments and parks, including vendors, to produce special orders for client families.

What You'll Be Doing

Perform a broad variety of customer service functions, including but not limited to answering phones, responding to emails, data entry, proofreading, designing sketches, and other related duties. Assist client families with the design and wording of Memorial Tablet. Ensure the client family is aware of design options, order timelines, and procedures for sketches. Ensure client families reviews and approves Memorial Tablet sketches and proofs. Adhere to established timelines to ensure Memorial Tablet orders are fulfilled as advised to client family. Communicate with foundry to monitor the production and delivery time of Memorial Tablet orders. Remain abreast of state laws including cemetery and right to control disposition. Expediently and knowledgeably answer questions and solve problems for client families, team members and supporting departments throughout the organization. Work in a busy environment that often involves frequent interruptions and/or distractions that require multi-tasking and meeting strict deadlines.RequirementsBilingual in English/Armenian or English/Mandarin required. High school diploma or general education degree (GED). Minimum 3 years of customer service experience and/or training. Ability to work both independently and efficiently in-office and remotely (Hybrid) as well as part of a team. Must type at least 45 wpm; Proficient knowledge of Microsoft Suite; Word, Excel, other programs. Willingness and ability to travel to different Forest Lawn locations. Must be able to work weekends and holidays. Valid California Driver’s License.

Preferred Qualifications

Some previous experience in a call center position. Some previous Graphic Design experience.

Competitive Benefits
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.

Drug Testing Policy
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Summary
Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives.